Shipping & Returns
Shipping Policy
Shipping Policy
Effective date: September 14, 2026
Swanne Enterprises LLC ("Swanne," "we," "us") ships orders placed at https://www.swanneco.com.
Where we ship
We currently offer shipping to addresses in the United States and internationally as enabled at checkout. We may not ship to every country or territory; unavailable destinations will not complete checkout.
Shipping rates
Shipping costs, including free-shipping promotions, are calculated and shown at checkout. Offers apply only as stated on the Site and may exclude certain products, regions, or oversized items.
Processing time
Orders are typically processed within 1–3 business days after payment clears (weekends and U.S. holidays excluded). Dropshipped items may require additional supplier processing time.
Transit time
Delivery estimates at checkout are estimates only. Actual transit depends on the carrier, destination, customs, weather, and peak-season delays. We are not responsible for carrier delays once a package is in transit.
Tracking
When tracking becomes available, we or our fulfillment partner will email the tracking number to the address on your order.
International orders
International customers are responsible for customs duties, taxes, and import fees charged by their country.
Address accuracy
Please confirm your shipping address at checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses supplied by you.
Lost or damaged packages
Contact us promptly at support@swanneco.com with your order number and photos for damage. We will work with the carrier or fulfillment partner on a replacement or refund as appropriate.
Contact
Shipping questions support@swanneco.com (701) 347-8807
Swanne Enterprises LLC, 14201 SE Petrovitsky Rd, STE A3-332, Renton, WA 98058
Return & Exchange Policy
Return & Exchange Policy
Effective date: September 14, 2026
We want you to be satisfied with your Swanne Enterprises LLC purchase from https://www.swanneco.com.
Return window
You may request a return within 30 days of delivery for most unused items in original condition and packaging, with tags/labels attached where applicable.
Non-returnable items
Unless required by law, we generally cannot accept returns of:
- Items marked final sale or clearance
- Personalized / custom-made products
- Digital products or downloadable goods
- Opened apparel that shows wear, odor, or damage not present at delivery
- Items returned after the 30-day window without our written approval
How to start a return
Email support@swanneco.com with:
- Order number
- Item(s) to return and reason
- Photos if the item is defective or damaged
We will reply with return instructions and, if approved, a return authorization. Do not ship returns without authorization. Unauthorized returns may be refused or not refunded.
Return shipping
- Defective / wrong item / our error: we cover reasonable return shipping (or arrange a prepaid label when available).
- Change of mind / size preference: customer pays return shipping unless we state otherwise in writing.
Refunds
Once we (or our warehouse/partner) receive and inspect the return, approved refunds are issued to the original payment method within about 5–10 business days (banks may take longer to post). Original outbound shipping is refundable only if we made an error or the item was defective.
Exchanges
If you need a different size or product, email us. Stock permitting, we can arrange an exchange or a return-and-reorder. Exchanges may require you to place a new order while the return is processed.
Dropshipped products
Some items ship from third-party suppliers. Return routing may go to the supplier rather than our Renton address—follow the instructions we send for your specific order.
Damaged or defective on arrival
Contact us within 7 days of delivery with photos of the packaging and product. We will replace the item or refund as appropriate.
Contact
Returns: support@swanneco.com (701) 347-8807
Swanne Enterprises LLC, 14201 SE Petrovitsky Rd, STE A3-332, Renton, WA 98058